We truly hope you are happy with your order, but if it isn’t quite right, we offer free returns to our UK and EU customers.
Arrange your return in 3 simple steps:
1. Please contact our Customer Support team at [email protected] letting us know that you would like to return your item(s) within 14 days of delivery. Please quote your order number in the e-mail. If the item you wish to return is faulty, please be sure to add pictures and a brief description of the fault to your e-mail.
2. We will provide you with a prepaid DHL return shipping label. Please securely rewrap item(s) in the original packaging (covering outbound dispatch labels), fill out the returns note and attach the DHL return label to the box.
3. Once you have your return shipment ready, please arrange a DHL collection for a time and place that is convenient for you. Instructions on doing so will be provided along with the label.
Returns with TOSHI Try Before You Buy:
If you want to return any item(s), the TOSHI stylist can return instantly on the day, or you can book the TOSHI stylist to come back on another day via your TOSHI account.
To return your item(s) for orders delivered with TOSHI:
- Please create your TOSHI account following the link in your email. Log onto your TOSHI account and select a half hour window for pick up.
- Pack your items securely in the original box and include the original invoice in the package.
- Please have item(s) and original packaging ready for collection at the pre-determined time.
As soon as we receive your return, a quality control procedure will take place in order to determine the appropriateness of the returned item(s). The return will be eligible for a refund only if the goods are in the same condition you received them (unworn, unwashed, undamaged and all original tags still attached).
If you fail to return the goods in a condition which complies with the above obligations, we reserve the right to deduct from the refund an amount to reflect the diminished value of the item(s) up to the full price of the item(s).
You should know that if you request a personalization of our product(s), you will not be entitled to a right of withdrawal or exchange.
Any return exceeding the fourteen (14) day deadline may not be eligible for a refund.